SEAMLESS SERVICE, ELEVATED EXPERIENCE, MAXIMIZED REVENUE
Without exceptional service, even the most beautiful spaces fall short.
Luxury guests and high-end buyers expect more than just great design—they demand a flawless experience, effortless service, and impeccable attention to detail. The difference between five-star reviews and missed revenue? A well-trained staff, streamlined operations, and a brand experience that feels effortless.
At Riviera & Co., we refine hospitality operations, train teams, and optimize service execution to ensure consistency, profitability, and long-term guest loyalty.
Staff training & brand execution
A strong brand experience is only as good as the team delivering it. We ensure every touchpoint—from front desk to housekeeping to F&B—aligns with your brand identity and guest expectations.
✔ Luxury hospitality training for front desk, concierge & F&B
✔ Housekeeping protocols & service consistency optimization
✔ Guest journey mapping for seamless, five-star experiences
Housekeeping & operational efficiency
Behind every seamless experience is a well-trained, high-functioning team. We optimize service flow and eliminate inefficiencies that impact guest satisfaction and revenue.
✔ Operational audits to identify service gaps
✔ Housekeeping & maintenance workflow improvements
✔ Brand consistency & service alignment strategies
Upselling & revenue growth strategies
Every interaction is an opportunity to increase revenue—when executed correctly. We refine upselling, F&B service strategies, and guest experience enhancements to maximize profitability.
✔ F&B service training for better guest engagement & sales
✔ Guest upselling strategies for room upgrades, dining, and experiences
✔ Personalized guest experience strategies to increase repeat bookings
The result?
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A seamless, high-touch guest experience that increases satisfaction & profitability.
✔ Delivers a consistently high-end experience – Guests expect luxury, and we ensure they receive it.
✔ Drives revenue growth through service excellence – Every interaction is an opportunity to sell and upsell.
✔ Increases guest loyalty & repeat bookings – Memorable service brings guests back.
The Mystery Guest Experience: Uncovering Hidden Opportunities
Ever wonder what your guests truly experience? Our Mystery Guest Audit goes beyond surface-level reviews, providing a detailed, unbiased report on service, ambiance, and revenue opportunities—so you can refine, optimize, and elevate your hospitality.
